Privacy Policy

Who We Are

Our website address is: https://www.luckysenpai.co.uk.

What Personal Data Do We Collect and Why Do We Collect It?

Competitions (including free postal entries)

• We may collect the following information:

  • Name

  • Email address

  • Postal address

  • Telephone number

• We may ask for additional information to fulfil prize deliveries if you win.

• We may also use photos or videos of winners for marketing purposes, subject to the winner’s consent.

What We Do With Your Information

• Use it for internal record-keeping, including tax purposes.

• Communicate with you about the competition you entered and future competitions.

• We do not sell your data to third-party companies.

E-Commerce

While you visit our site, we track:

• Products you’ve viewed: To show you recently viewed products.

• Location, IP address, and browser type: To estimate taxes and shipping.

• Shipping address: To estimate shipping costs and deliver your order.

• Cookies: To track basket contents while you browse.

When you purchase from us, we collect:

• Name

• Billing address

• Shipping address

• Email address

• Phone number

• Credit card/payment details

• Optional account information (e.g., username and password)

How We Use This Information

• Send you information about your account and order.

• Respond to requests, including refunds and complaints.

• Process payments and prevent fraud.

• Set up your account for our store.

• Comply with legal obligations (e.g., calculating taxes).

• Improve our store offerings.

• Send marketing messages (if you opt-in).

If you create an account, we store:

• Name

• Address

• Email

• Phone number

This information will be used to populate the checkout for future orders.

How Long Do We Retain Your Data?

• We store information for as long as necessary for the purposes we collect it, unless legally required to retain it longer.

• Example: Order information is stored for 15 years for tax and accounting purposes. This includes:

  • Name

  • Email address

  • Billing and shipping addresses

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles). Embedded content behaves as if you visited the other website. These websites may:

• Collect data about you.

• Use cookies.

• Embed third-party tracking.

• Monitor your interaction with the embedded content (if you are logged in to that website).

Analytics & Cookies

• Google and other advertising/analytics partners track your behaviour on our website using cookies.

• Cookies are files containing identifiers sent by a web server to your browser and stored by the browser. They help us understand your interests.

• Types of Cookies:

  • Persistent cookies: Remain valid until their expiry date or until deleted.

  • Session cookies: Expire when you close your browser.

• By using this site, you consent to cookies and data sharing with Google and third-party partners.

• You can manage cookies via:

  • Google Ads Settings

  • Network Advertising Initiative’s opt-out mechanism

For European Economic Area (EEA) Residents

Under the GDPR, you have the right to:

• Access your data.

• Request erasure of your data.

• Restrict further processing.

• Contact us via our contact form to exercise these rights.

• View or change advertising/analytics partners tracking your behaviour via the ad preferences link at the bottom of the site (available in the EU).

Routine Information Collection

All web servers track basic visitor information, including:

• IP addresses

• Browser details

• Timestamps

• Referring pages

This data cannot personally identify specific visitors and is used for routine administration and maintenance.

Controlling Your Privacy

• You can disable cookies in your browser settings, but this may interfere with site functionality.

• We recommend enabling/disabling cookies on a per-site basis. Consult your browser documentation for instructions.

Who on Our Team Has Access

Members of our team have access to:

• Order information: What was purchased, when, and where it should be sent.

• Customer information: Name, email address, billing, and shipping information.

This access is limited to:

• Administrators

• Shop Managers

They use this information to fulfil orders, process refunds, and provide support.

Your Rights Over Your Data

If you have an account, you can:

• Request an exported file of your personal data.

• Request erasure of your personal data (excluding data we are obliged to keep for administrative, legal, or security purposes).

Contact us via our contact page to exercise these rights.